Last Updated: January 1, 2026
This Privacy Policy sets out the rules Axtid (we, our, or us) abides by when dealing with personal information collected in the course of our business. We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect Personal Information (information where your identity is apparent) at various stages:
● Direct Collection: Name, address, telephone number, domain name, and email address provided when you enquire or sign up for Services.
● Financial Information: Credit or debit card details for billing purposes.
● Sensitive Information: We generally do not collect information regarding racial origin, political opinions, or religious beliefs unless voluntarily provided and relevant to a specific marketing strategy.
● Non-Identifying Information: We log server addresses, top-level domain names, and page access for statistical purposes and to improve audit protocols.
2. Use of Personal Information
We use your information to operate and improve our Services, specifically for:
● Sales, technical support, and individual service audits.
● Identifying the source of new customers and measuring your experience on our website.
● AI Optimisation: Utilising data to train custom AI agents or automated workflows specifically for your business growth.
● Communicating upgrades, renewal notices, and system changes.
3. Disclosure of Personal Information
We will not disclose your information without consent, except:
● Where required by law or to protect the interests of our business (e.g., legal action).
● To third-party contractors (e.g., CRM providers or motion graphics specialists) who comply with our privacy and security policies.
● In the event of a sale of the business.
● Some service providers may reside outside Australia; our contracts ensure their privacy obligations are consistent with Australian law.
4. Security and Data Breaches
We maintain your data in a secured environment. While we take reasonable steps to protect your information, we are not responsible for interceptions over the internet or spyware on your local devices.
Notifiable Data Breaches: If we have reasonable grounds to believe an "Eligible Data Breach" has occurred, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with Part IIIC of the Privacy Act.
5. Access, Correction, and Complaints
Under the Privacy Act, you have the right to access and seek correction of your Personal Information. If you have a complaint regarding our privacy procedures, please contact our Privacy Officer. If we cannot resolve it to your satisfaction, it may be referred to the Australian Information Commissioner.
Privacy Officer: Nishant Manocha
Contact: nishant@axtid.com.au
